Overall we were very pleased with our first visit to the Center. Our pup was very kindly treated, and the staff is so knowledgeable and helpful. We’re so glad to have found it!
The only critique we would offer has to do with the layout of the waiting area. The sign-in and exit desk are combined. Thus, exiting clients juggle their payment and receipts along with leashed pets post-visit (when the pets are perhaps feeling the negative after-effects of medical care) - while located directly next to the entry door as excited incoming pets are walking in from the outdoors. Thus, the two groups of pets come directly face-to-face at a moment when their owners are likely to be blindsided. It would be a great improvement to place the exit desk around the corner from the sign-in desk, and separate the two processes. Even with sharing one exit/entry door, visibility for pet owners would be improved so they could fend off potential problems between their animals.