Was very disappointed that animal medical clinic donated a full animal checkup with vaccinations included to the annual humane society fundraiser which I purchased from the online auction and when I tried to use the certificate they tried to deny it was legit and charge me for half of the visit. They ended up honoring it but made me feel as if I was making it up. Won’t be back and won’t purchase any other certificates from the humane society fundraisers either.
When the appt was made, we were not advised you had a cert from the KHS fundraiser. The receptionist was caught off guard when it was presented to her. She had never dealt with one before & on top of it all, it was 2 yrs old. Things change & during that time, the practice ownership had changed, This was explained by our office manager & we honored the cert, that was 2 yrs old. All that was covered was listed on the cert. Your dog needed a 2nd booster on the flu, which the cost of, was not included. It is not surprising to us, that you will not be returning with pets we haven't seen for 7 years. Our hope is you can find someone to fulfill your needs. We wish you the best.