About three extra steps would take the experience of a pedicure at Animare to the level of Excellent. The talent is already there - Tiffany Beharry is among the best pedicurist with whom I've had appointments. Not only her skill but her ability to engage without being intrusive. The environment does, however, need some tweaking to "hit it out of the ball park" and truly complement the skill of the team. Examples: task lighting above the chairs so reading is a true option. The lighting is challenging enough that picking out a nail color is a task. Also, perhaps consider the inflatable neck pillows (wrapped in a warm towel, of course) similar to those for air travel. The seats are just uncomfortable enough that the lack of either neck or back support is an issue. The neck pillow could be that last bit of relaxation that makes it all melt away.