It was okay. I got what I needed and left. Every time I come in to the Newport News location, I am not greeted warmly , which is why I had been occasionally going to the Hampton location . Now that they are closed, I will probably look to purchase the product online. Anyway once I got to the counter with my product, I was drenched in sweetness. I was shown the rewards selections and thanked. It's almost as if when I walk in the door, the look that I'm given is "are you in the right place. "