I boarded Gizmo for a few days due to my husband having surgery. When I picked him up, I was not told how he behaved or anything. He smelled terribly and I was not offered a tour of the boarding facilities. He was panting very hard and when I got him home, he dropped on the floor, still panting very hard and he did not move until late that evening. The boarding at your facility is good for quick in the need boarding like we had, but if we were to go on vacation, we would not board him there. A breed like Gizmo, a Shitzu, cannot be locked up in a kennel in extreme heat for extended periods of time. It makes them very sick. They suffer from heat stroke quickly. I feel he was suffering needlessly from heat and the care staff should be able to recognize when a dog is in stress. Also, a complimentary bath would be a plus. I would pay extra for that. Thank you. Debra Sloan
To clarify, all of our boarding kennels and cages are climate-controlled, year round temperatures in the kennel range from 68-72 degrees. I apologize that Gizmo was not the freshest smelling upon discharge, but we only bathe pets at discharge upon request, and would be happy to do so for you in the future. As far as stress, changes in environment and routine, as well as being around other excited dogs, make keeping pets stress-free a real challenge. I hope that Gizmo was able to de-stress once he got home, and I that everyone is home, happy, and healthy.