I have been a regular at Anui for a couple years. I usually work with Dora, the best manicurist in town. On the morning of my appointment, I got a message requesting that I move my appointment from 9AM to 9:30AM. As a professional who literally has meetings booked nearly every hour with clients of my own, this was not possible. When I arrived at Anui, 5 minutes before my appointed time of 9 AM, there was a flurry at the reception desk to see if there was anyone available to take me at 9 AM. Luckily there was. The nail tech was very good, but not Dora. I learned that Dora's appointment at 8 AM was 30 minutes late and therefore she had to cancel with me. This is not professional and I am very surprised that a salon of this character and quality would ever allow this to happen. The next time I meet with Dora, I now have a slight bit of doubt that the appointment will actually happen. I suggest highly that Anui work on its late policy. My experience with other high quality salons is that if the client is not there within 15 minutes of the appointment start time, then their card is charged and the appointment is cancelled. I was also very surprised that Anui did not offer to provide the manicure "on the house" to make this right. This is so disappointing, especially because I feel like Dora is truly the best manicurist in Madison.