Dr. Rox and the staff at Arkle are thorough, helpful and warm. For my very first vet visit, Dr. Rox took the time to read my pet's 5 year medical history from our previous vet BEFORE I even arrived. She was asking questions about his history the moment she walked in the exam room. She gave me helpful tips for administering medication (tips my old vet never took the time to show me), answered any and all questions I had, and was realistic about how I parent my pet (no lectures, just a friendly opinion). The first visit lasted an hour and a half (because I had so much to learn and ask). I didn't feel like a bother to the team at any point. They treated me like I was the only patient they had. Great experience!