I appreciate that someone was able to see us early (we arrived about an hour before our appointment), and everyone we met was very kind, but after the vet could find nothing wrong with my dog (no fever, gums normal, stomach soft, eyes bright, etc.), I was shocked to be handed two invoice options: one $500 and one $800. That's emergency, my-dog-is-dying money, not she's-fine-but-something-MIGHT-be-wrong money. Even basic things, like fluid, were astronomically priced. One medication was $47...plus another $49 for the injection. Syringes cost less than $1; that kind of charge is insane. The correct medical advice would have been, "She seems fine, but keep an eye on her. If she gets worse, come back in." Instead, I was told I should pay $800 to make sure she was fine--$500 if I wanted to risk not knowing right away. Instead, I paid $65 for the appointment (two minutes of the vet's time) and left. And, of course, my dog IS fine. Before filling out this survey, I took a look at your Google and Yelp reviews. SO MANY PEOPLE have mentioned feeling like you guys were trying to rip them off. After receiving the same feedback over and over again, I would hope you'd eventually listen. Sending out this survey makes me think you really care about your customers' opinions--now just act on them!