The only problem I had with my first visit was that it took over 3 hrs for my dog to be seen. It was an emergency (as declared by my regular vet).
Once she was brought to an exam room, I received all the information about my dog's condition in order to make an educated decision about her care.
The staff members were sympathetic and understanding of my situation and were a great help.
My only problem was the loooooong wait .......