82.0% would refer friends and family to us

1 stars Verified customer

Long wait times.

5 stars Customer since 2018

Staff was very helpful and was assisted in a timely manner.

2 stars Customer since 2011

Dr. was a huge disappointment. Spoke to us without making eye contact. Acted like Bella was an object, not a beloved pet. Did not go into possible treatments or explain what we could do to help her at home. Suggested probability of her not getting better and eventual urbanization. Suggested we take her for test scan elsewhere. Said there was nothing to be done. In the18 years we have been patients at Arlington Animal Cinic we have never experienced a vet with such a lack of compassion towards our pets or us. So very upset and disappointed.

2 stars Customer since 2018

It was a rough tine for me being that I never had this experience with having puppies. So in this time it was very stressful the comminucation with the staff was horrible. My dog being a priority and payment being a priority was stressful. They told us one amount when we asked over and over and had me and my family stress to get payment for a csection that she needed immediately. We had the payment and my dogs life hung over a payment that was mis communicated multiple times. The Dr also was horrible we had lots of questions and he was so non shalant about the whole situation. Also being charged in advamce for stuff they might not used was stressful the fact we barely had enough for what was actually needed. All in all my experience was horrible. I work in an ER and patients come first before payments.

1 stars Customer since 2018

This was the worst experience of my life. I feel like we were ripped offf as even after the $700+ vet bill my questions were unanswered and had to get a second opinion. I will be sure to let family and friends know never to go here. As I will never be coming back here again!

5 stars Customer since 2018

Great place helpful and easy to get in in an emergency very good with my dog

5 stars Customer since 2015

Staff is always polite and respectful. Inside is clean and comfortable. Dr. S takes his time and gives a complete exam while explaining everything he see's and feels. I drive an hour one way just to come here!

1 stars Verified customer

For being a 24 hour emergency clinic you would think that the staff would want the best for you and your animal during a stessful and sad time but they seem to be all about the money. I took my cat in who was lethargic at 12am and was quickly seen by a Dr for no more than 3 min. He quickly explained that my cat had a uterine blockage and it would cost over 3 thousand dollars, when I mentioned ed to my daughter that we can't afford that he quickly left and a front office staff came in and gave me the cost of putting my cat down which was a little over 500. when I asked about care credit I was told that the site has been down and it can take hours before it is up and working. I was approved for 4500 but the service could not be started until their system was up or unless I paid in full by some other means. They were more concerned about getting their money than compassion for the families or animals. this is NOT the 1st bad encounter I have had but it will be the last. I will never waste my time or money at Arlington Animal Hospital again.

5 stars Customer since 2013

We value the care and patience that the doctors and staff show us, the owners as well as the pets. Always available if you need to take your pet in, most of the time ( like always) on the same day you called) , wait time is never long.

Once we had to have our 14 year old cat euthanized unexspectedly as he due to his kidney disease was overnight so very uncomfortable and let us know that it was time, I called and we could come right away, they took us into the room right away and they were so compassionate and caring especially the doctor who was rubbing my shoulders as I was crying so hard over our chip, they have us time to say goodbye. And afterwards we received a beautiful card with words of kindness of the whole staff.

5 stars Customer since 2011

Staff was courteous wait time was short service was great