80.9% would refer friends and family to us

5 stars Customer since 2017

Very friendly, fair prices good doctors!!

5 stars Customer since 2018

Very polite and competent techs and Doctor.

5 stars Customer since 2016

Dr. Stevenson has always taken great care of our guinea pigs. She is very informed and gentle. She has great instructions for preventative care, as well. The entire staff is always helpful and welcoming. I would feel confident bringing any pet here for treatment and care.

5 stars Customer since 2012

Everything was great. This was my second time using them and my last visit was 5 years ago. Staff was nice and was in and pretty quick for a late night appointment

5 stars Customer since 2014

Always impressed at the level of professionalism of Doctors and techs.

1 stars Verified customer

I would not return to this facility unless it was a life threatening emergency and I didn't think my cat would survive to make it to another facility. Even then I would doubt their ability to properly care for my cat. I can't speak to their ability to diagnose a dog, but I took my cat there for a routine problem after hours. I even told the vet what I thought it was.

His response? Not an abcess, just a bump. Didn't prick test, didn't check the puncture site, barely even looked at my cat properly. Gave my cat some antibiotics and sent us on our way. I should have questioned his diagnosis. My cat ended up having to have a procedure at his normal vet not even 72 hours later for the exact thing I told the ER vet I thought it was. I do recognize it could have been smaller when I went to the ER. I do realize it grew in size over the 72 hours. But if I with no medical training knew what it was and could feel it and felt it needed draining, why didnt a licensed vet know it did too?

Instead I listened to the vet and waited in vain for the medicine to work. Luckily I measured and realized it was getting bigger and my regular vet was able to squeeze me in. Plus it cost less to have it properly cared for then have someone basically brush me off.

5 stars Customer since 2015

I was glad to be able to get my dog in the same day I called. The care plan they propose is always way too high because they throw everything but the kitchen sink in there. So be ready to make some decisions about what you can actually afford to do for your pet. I wish I could say to do everything on the list but I do not have that kind of money

5 stars Customer since 2015

Great visit , employees are great

1 stars Customer since 2018

The majority of your employees for the after hour care are heartless, don't care or unprofessional. The vet on call acted like he didn't want to do anything for my sick cat. I tried to tell him how sick he was and the problems and all he could tell me was he thinks he's just a little dehydrated even after taking blood and seeing some levels high. He sent me home after charging me almost $600 and when I called back the next day saying my cat was even worse some woman answered the phone not providing any help whatsoever basically saying to either come back to be charged for another visit and more care or just stay home. She ended up hanging up on me while I was asking questions. My cat died in pain the next morning. I will NEVER bring any other animal here and will make sure everyone I know knows about my experience and goes somewhere else for their beloved pets.

5 stars Verified customer

The staff was so kind and curteous. We came by to have routine work done (for 2 basset hounds)-just to see if we would be transferring our service from Irvine over to Arlington. We were so pleased with the level of service and support. We will be using Arlington for all our needs from now on!

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