The staff always remembers me and my dog when we come in. It's easy to make appointments, sometimes on the same day and the check-ups are extremely thorough. The doctors go above and beyond with my dog's care saying "Let's keep an eye on this..." or "Please call the office if she..." I always feel that I have the doctor's full attention and never feel rushed. They ask questions about her home environment, exercise, socialization, diet, etc. They just think my dog is just the best dog in the world (which of course she is). The office staff, technicians, and doctors all gush over my dog when we come in. Just everything you are looking for in a veterinary practice in Raleigh, N.C.