9725 Anderson Mill
Austin, TX 78750

Mon - Fri: 8:00AM - 6:00PM

Sat - Sun: By appointment only

91.3% would refer friends and family to us

5 stars Customer since 2021

Very prompt and great service.

4 stars Customer since 2020

Michael was so nice & helpful.

4 stars Customer since 2020

Michael was so nice & helpful.

4 stars Customer since 2020

Our service member was very professional and friendly. Keeping me informed on all steps of the repair including the cost prior to any work being done.

5 stars Customer since 2017

Great customer service

5 stars Customer since 2013

They came out quickly! They checked everything out and made me feel very confident that all was well.

5 stars Customer since 2018

After warranty company got it's act together,the initial inspection was done within 2 days. Approval was given for repairs and parts ordered,

Three days later the 2 service techs arrived and completed the service.

My warranty calls for Heating System repairs. My system consists of 3 propane units, but the warranty company would only pay for one.

The estimate by Arrow was reasonable for the repair of the second and third unit was completed along with the first unit.

I asked for management of warranty company to call me, but as usual, no return call.

Thanks to the two techs.

5 stars Verified customer

Excellent

5 stars Customer since 2017

I can not say enough good things about Arrow Service & Jorge Rebeles. My heater went out Wednesday night when I was at work and I came home to a freezing cold house. I called Arrow and had someone at my home within an hour. Jorge quickly diagnosed the problem. He didn't have the part on hand because it's a part that rarely fails. He said he would be back later that day. When I explained to him that I had to leave for work by 2 pm, he told me he would see what he could do. Sure enough, he called me about an hour later to say he had the part and was on his way. He installed the part in about 30 minutes and I made it to work on time! This is the second time Jorge has been to my house. The first time he fixed my A/C and it was very inexpensive. They are the first call I make when I have HVAC issues.

1 stars Customer since 2015

Very prompt service call, knowledgable technician, work completed quickly, good job.