I was called the day of my appointment and asked to come in 30 minutes early for my appointment (which i did) and then i had to wait 20 minutes in the waiting room before being taken back to the procedure room. While in my procedure (and not fully dressed), TWO people opened the door- another patient and then another technician. This was very uncomfortable for me. The person who did the laser singed and burned off the later part of my eyebrow. When i checked out, they were very disorganized and unprofessional and did not know what kind of procedure i had had, were going to give me the wrong kind of post procedure care information, and very loudly “announced” to the entire waiting room what kind of procedure i had done. (It is not clear to me even now if i was charged the correct amount. ) It was not comfortable le and very unprofessional. The physical facility and art work , however, is lovely.