98.0% would refer friends and family to us

4 stars Verified customer

The owners and staff are always very friendly and willing to answer any questions about your vehicle.

5 stars Verified customer

Fantastic customer service, responsive, thoughtful and super friendly. Discussed cost BEFORE doing the repair. Performed an entire inspection WITH specs provided after, and left the car clean. Very reasonable rates. Its not easy to see it from 436, but you'll be glad you did. Don is a great first contact when you call.

5 stars Verified customer

My car was serviced exceptionally well and I had a tight timeframe and ASAP finished the work ahead of schedule.

ASAP Auto Repair replied:

Many thanks for your kind words; we were happy to get you back on the road quicker than anticipated. Looking forward to seeing you again!

5 stars Verified customer

ASAP auto repair is a very professional and thorough. They worked on my vehicle the same day I called them and kept me updated through the process. My vehicle is running great.

ASAP Auto Repair replied:

Thanks for your kind words, Susana! We enjoyed meeting you, Jason, and the '02 Toyota Sequoia. Glad to hear she's running great & braking smoother!

5 stars Verified customer

ASAP never fails to amaze me with their exemplary service. My recent service was on time and under budget. Thanks Terrie and John!

ASAP Auto Repair replied:

You are very welcome, Nancy! It's always a pleasure to see you & the Honda. So happy we resolved that pesky oil pump seal leak quicker & less expensive than estimated.

5 stars Verified customer

Excellent, honest service. Knowledgeable & friendly staff. They accomodated my hectic schedule & surpassed my expectations. Would highly recommend! As Arnold would say, "I'll be back!"

ASAP Auto Repair replied:

Thanks so much!! We absolutely love hearing from new friends that had a great experience at our shop. Looking forward to seeing you & the Durango again.

5 stars Verified customer

Extensive repairs completed while we were out of town. Car runs fine. Don contacted us several times to update us as to repairs.

ASAP Auto Repair replied:

Thanks for taking a minute to review us, Jeff! We love it when new friends are treated well. Hope you & the 2001 neon are enjoying a smoother ride and quieter stops!

5 stars Verified customer

ASAP Auto was nothing but great. My headlights needed a very specific bulb. Not only did they allow me to keep my car there for almost a week and a half until they came in, but also helped me get the best deal on these bulbs.

I can't remember the mans name at the front desk, but he was awesome and made me feel very welcomed, not rushed, and really appreciated that he explained everything to me.

ASAP Auto Repair replied:

Glad we were able to get the headlight issue resolved AND that Rodney made your experience a good one!

1 stars Verified customer

ASAP used to be my go-to place, but I think they have become a victim of their own success; meaning they have gotten so busy the quality and thoroughness of their work has suffered greatly. The third to last time I went there the job took significantly longer than promised, but what was worse was I had to keep calling them, they never called me, even after several delays. The second to last time I went there they left a wrench in the engine bay, which made a horrible racket and could have been catastrophic. Ok, everyone makes mistakes. The final time I went there they left a vacuum hose disconnected in addition to not repairing the original problem. I will be looking for a new mechanic, which is a shame because they were really good for a long time. But 3 significant bad experiences in a row is not a coincidence, it’s a pattern.

ASAP Auto Repair replied:

Bert, I am truly sorry your experiences earlier this year were less than great. I will continue to try to reach you so that we can discuss it further and am saddened that you didn't feel comfortable bringing this to my attention at the time of service. It has obviously bothered you for several months and that bothers me!

The technician that left a tool in the 2001 VW Beetle engine bay on 12/12/16 was dismissed that day. We most definitely would have corrected any damage caused at no cost to you. That appears to also be the job that took longer than expected (2days) and had poor communication.

The 2006 Scion TC arrived 02/24/17 with a steering problem complaint which we did not experience during several test drives. We thoroughly inspected the steering, suspension, and all other systems and found no issues. As you know, we do not replace parts unless we experience an issue.

We absolutely had some issues during that short time frame, and were the "victim" of hiring a mediocre technician because great ones are hard to find (and cloning John is not an option yet). I assure you the "pattern" has improved drastically. We spent most of 2017 implementing solid procedures to ensure that each vehicle is more thoroughly inspected before delivery and added a mini-clean to each job. We've hired more experienced technicians and office staff who share our philosophy on workmanship & client care; team members who plan on being with us long term.

Thank you for your honest feedback and please know that you are always welcomed at ASAP!

5 stars Verified customer

Once asap auto found what the issue was with my headlights, we then had to wait 2 weeks for them to be shipped. Only because it's hard to find that specific piece. But, they allowed me to keep my car there the whole time without any problems. Im so appreciative, because every step of the way I was informed on what was going on, as well as explained to why exactly my headlights weren't working. Not only that, but did what he could to save money on my end. I believe the man I was in contact with the whole time was Rodney, and he was beyond excellent and I definitely will be back when I need further assistance on my vehicles!

ASAP Auto Repair replied:

Thanks for your kind words, Lindsey, and for trusting us with your 2004 Nissan 350z. Glad that we were able to resolve the headlight issue!