I sustained a significant head injury which involved my left eye. I called about a week after I came home from a four day stay in the Neuro Intensive Care at Mission. I was told to put ice on my eye area and that would reduce the swelling. I had been doing that. Anyway, I waited for another week and called and asked if I could see Dr. Schultz (my reg. doctor that I really like). She put me on hold, went and talked with Dr. Schultz's nurse, got back on the phone and said I'd need to have my neuro office and fax over information from their visits regarding the accident. Gave my PCP and neurologist the information and they faxed it over. However, within the hour of asking me to get the information,the appt. sec. called and said she hadn't received anything. I politely told her that she needed to wait longer than an hour to get the information. She called back later that afternoon and said that Dr. Schultz could see me in June. I was livid. I told her that this was not something that could wait until June because I had been injured and wanted to make sure that I was okay. Once again, she put me on hold and came back and said, "well....I've given this information to the doctor and he will let me know if we can work you in." ( I wondered if she had actually given the information to him at from the initial conversation). She said, once again, I will have to check with Dr. Schultz's nurse and see if we can work you in. She called me back the next day and asked if I could come in on this past Thursday--which I accepted. I saw Dr. Schultz, he was very understanding (as usual), went through tests and said that everything seemed to be okay.
I have NEVER had a problem making an appt. with Dr. Schultz when I've called there. As a matter of fact, a couple of years ago, I called the on call dr. (who happened to be him) because of some color dots in my eye. He told me to come into the office (this was on a weekend) and took a look at my eyes. He said that everything seemed normal but wanted me to see the retinal specialist--who found nothing abnormal.
It was quite frustrating trying to get an appointment for what I feel (and felt like)was an urgent matter and not one that could wait until June. Even though I explained the urgency to the appt. sec. Fortunately, I was able to be worked in and everything checked out well.