I was embarrassed to admit my strong fear of dentists, and the fact that I hadn't been to a dentist in over a decade. Dr. Nguyen and her ENTIRE staff, however, put me at ease from the moment I approached the counter to check in. From the admin ladies to the x-ray tech to the hygienist and finally to Dr. Nguyen, my fears (at least for Day 1!!!) were put at ease. The hygienist explained everything she was about to do before she did it. Dr. Nguyen explained to me exactly what she felt I needed done, and in what order of importance. And at the end, the admin staff went over the costs with me, and made sure I understood what would be covered by insurance and what would not. I can't say that I'm not nervous about the procedures to come, but I am certainly confident that I will be in good hands with Dr. Nguyen and her staff. Much thanks to them!!!