I was greeted with a smile from the receptionist, the tech and the doctor. I like that you have Saturday hours so I dont have to take off of work for my appointment. I got in 5 minutes after my appointment time which is totally acceptable. The appointment went well, I felt the doctor spent good time with me and answered all my questions. Checkout was a little long, but 2 people were in front of me, so I guess it is what it is.