72.4% would refer friends and family to us

1 stars Customer since 2018

I never received the $50 Target gift card I was promised several times.

5 stars Verified customer

Friendly and Kind.

5 stars Customer since 2017

Great service!!

5 stars Customer since 2010

I was seen in a timely manor. Doctor was very polite, hygienist was very good as usual!

3 stars Customer since 2017

Dr. Kim was an excellent denitst

Teeth cleaning lady said that she was the only one in that office that day and so many patients were there.

So she did the minimum work.

I felt that my teeths were not cleaned and polished at all. That was the worst work done in my experience in any

dental office..

Dr.

5 stars Customer since 2010

Everyone was very pleasant and professional. The procedure was well explained to me and I was explained options for treatment. Cost of treatment was discussed and I never felt pressured to do one or the other, it was completely my choice. I like the feeling of choosing my treatment plan without pressure. They did give recommendations but they said the final choice would be mine. Great office, great people and a great experience!

Regards,

Freddy Rivas

3 stars Verified customer

The majority of the staff there is hospitable and attentive and always putting the patient first. I have to say with the exception of one "new" hygienist who was not very patient when conducting my x-rays and who was shifting me in my chair constantly to get a better angle and which caused her to nudge me on my right jaw with the hanging x-ray device. I believe she needs more training for the more experienced technicians and staff there so as to avoid uncomfortable situations like the one she made me experience.

3 stars Verified customer

As usual, there was a long wait time for our scheduled appointment- 45 minutes, in fact. The dental assistant was courteous and friendly and brought us back for x-rays. After a few minutes, we were moved to another room. The dentist came in and conducted a brief exam telling us all of the issues that she saw on the x-rays (even though we were simply there for a dental cleaning). The dentist insinuated that the issues arose due to not listening to recommendations from the last check up. When questioned on this, the dentist checked her chart then back peddled on her previous statement, as records did not indicate it had been discussed prior. The dental cleaning was done by the dental hygentist who was not warm not friendly. In general, service at this location is done in such a clinical, unwelcoming manner. We have been patients here before is became Assure Dental when it was Aesthetic Dentistrt. I have to say, since the change, customer service has suffered.

5 stars Customer since 2015

Excellent! Service is always great. Staff is good with my kids.

4 stars Customer since 2018

Overall the experience was great. I was able to find the location easily and there was parking available. The office was super clean. The front office and back office staff were very welcoming and friendly. The Dentist answered all my questions and made sure to explain what she was doing and, most importantly, why. I did have to wait longer than expected. I had an appointment at 9:30a and didn't leave until about 1p. Not sure if that had to do with too many people being scheduled at the same time and not having enough staff or if procedures other patients were getting caused the delay.

Also in Burbank

Chiropractic

Dr. Terry Rich's Chiropractic Clinic

5 stars 117 reviews

Every time I arrive at the office I am always met by friendly staff who greet me with a smile and by name. I admit it was a little odd, at first, to be adjusted in a room with other patients but after my first few appointments this quickly became routine and didn't feel so awkward. The laid back environment soon became welcoming and inviting. Dr Rich and Dr Linda are great listeners and always make my health concerns their concerns and more importantly fix me right up. The massage therapists are well skilled and also attentive to my specific issues and needs. I'm so glad I chose this practice to keep me and my health in balance. I have, and will continue to recommend them to anyone needing chiropractic care.
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