As usual, there was a long wait time for our scheduled appointment- 45 minutes, in fact. The dental assistant was courteous and friendly and brought us back for x-rays. After a few minutes, we were moved to another room. The dentist came in and conducted a brief exam telling us all of the issues that she saw on the x-rays (even though we were simply there for a dental cleaning). The dentist insinuated that the issues arose due to not listening to recommendations from the last check up. When questioned on this, the dentist checked her chart then back peddled on her previous statement, as records did not indicate it had been discussed prior. The dental cleaning was done by the dental hygentist who was not warm not friendly. In general, service at this location is done in such a clinical, unwelcoming manner. We have been patients here before is became Assure Dental when it was Aesthetic Dentistrt. I have to say, since the change, customer service has suffered.