We were very pleased to find how knowledgeable Bill was when he first came out to take a look at our current system, house layout, and give us an estimate. We particularly loved the fact that you offered money off the furnace. What a deal!! This helped our overall cost considerably for a 3.5 ton American Standard unit with variable speed, and 16 seer efficiency; we could not pass up this deal....it turned out to be so much less expensive than was originally anticipated. The entire process from estimate through installation went very smoothly. Although Bill was called away to Florida during the time we were making up our minds, Jean called to see if we had any questions and was very helpful. Although he had to attend his mother's funeral, Bill was back at work quickly. He is very professional, knowledgeable, customer-service oriented, and we felt we had a good rapport and overall good feeling that we would choose A-Team after talking with him. Jean was quite knowledgeable and friendly. If there was any information she did not know regarding the estimate, she was prompt in getting in touch with Bill and relaying information to us in a very reasonable amount of time. We have not had to use the air yet, but the heater is so very quiet compared to our old system. It has kept the temperature consistent on chilly spring evenings and we love the way our Honeywell thermostat looks, lights up, and works. It is easy to navigate. A-Team gets an Aplus in our minds; we believe we've made a good decision and can't wait to see how efficient this new system is with the Georgia heat this summer. We will highly recommend you to friends and neighbors. Thanks so much.