This was my second time coming here and I am still a fan.
Excellent customer service. Scheduling an appointment was easy; I filled out the form on the website and heard back from someone almost immediately.
As others have mentioned, there is a foot scrub beforehand if you arrive early. The actual appointment (the new acupressure treatment) went well. It was tailored to what bothered me most, but also was informative about the general pressure points throughout the body.
My only note is that I've only gone here during off-peak times, so I'm not quite sure the experience when the place is crowded.