My huaband and I both had appts. We waited only about 5-10 minutes to be seen!! Dr. LaGraff was friendly and thorough in his testing. The staff was very friendly and I loved that everything moved along without sitting around around alot between tests. The ladies were very helpful and friendly also in helping me pick out new frames for my glasses. This is the best place I'be gone in 20 years!! Give them a try.