The girls working the front were not very welcoming, but they were young and probably don't have very much experience in the customer service field. The gal that did my facial was AMAZING though, so it makes up for the awkward entrance and waiting. Her name was Noki, and I would totally recommend her for a facial, ect. She was super friendly, attentive, and sweet. She took the time to ask questions, listen to my concerns, and give recommendations on skin care items, ect, and it was not rushed in any way. She was knowledgeable and caring.