Overall ATW has responded promptly to any requested that we've had in the past. Recently, since April, I have had a request in for another printer and an update of software and have yet to hear back from any one. Now I'm having troubles with some protection software and need help. Also we referred a customer for your alarm service and never heard a peep as a thank you. I hope everything is ok with your business. We want to continue our relationship with ATW.