The costs were utterly outrageous and we we're made to feel like our only options were to pay the exorbitant fees or put our cat down. It was late on Christmas Eve, urgent care facility options were quite limited. We brought him here in hopes they could help our lethargic cat. After 3 hours, feeling like a deer in headlights, and hearing phrases like 'you have a very, very sick kitty' and 'you have to give us a the payment so we can start treating your cat', we ultimately caved for the sake of our beloved pet.
Here's a couple of examples of the gross over charging: our sweet kitty urinated on himself, so they hosed him off and charged us $50! In the itemized bill they listed 20 injections (in less than 48 hours), no description of the meds, and at a cost of $1,860.
They seemed to care more about the money they made than the care, health and well being of our cat. Perhaps there is some sort of commission or bonus structure paid to the staff. Anyway, we got him out of there as soon as possible. I DO NOT recommend this facility for your pet.