I have had good experiences for the most part (2 times before), but recently I brought a picture of my haircut to the person assigned to cut my hair and he seemed to totally ignore it or was not able to reproduce the cut. He ignored my request to thin the hair out and to style it the same way as before and as a result I could not see that it was being done correctly. He did not listen to my request that it was a "TRIM" and not a cut. I was frustrated and did not feel he made any effort to do what I asked. I asked for a manager and got a co-worker who fixed my hair somewhat, but still it was shorter than I asked and still not the cut that I wanted. Being able to cut hair is important, but most important is being able to listen to the client and interpret what it is they are looking for - especially when a photo is given to them.