This review is to replace a previous one in which I only gave it 1 star: please read it through to see how a review went from a 1 and soared to a 5 in just one week.
As I mentioned in my previous review, the place is fabulous and the employees are so nice. My complaint before was that what I asked for and what I walked out with were polar opposites. however, after my review I received a call from the salon and they apologized and immediately booked an appointment to correct the issues for free.
I was nervous, mainly because I don't like confrontations and being sensitive I feared I'd get the evil eye when I returned. Well to my delight I neither received the ole stink eye nor was I made to feel bad. In fact, Jen, who worked on my hair, was just as warm and friendly as my first visit and after she apologized that I wasn't happy she even showed how there was a mixup in what I wanted and the picture I showed her and she was right, this will help me if ever I try a drastic change (although I LOVE what she did so I'm going to stay this route) Jen assured me it was an easy fix and it was!! I so love how it looked afterwards. I'm in awe of how professional and yet friendly everyone there is to every customer. Silly Jen even refused to accept a tip stating my previous tip was enough...so sweet.
I would HIGHLY recommend this salon and definitely Jen for any hair care needs. They even cater to children which is nice for parents.
If you want your hair done by professionals who actually care about you as a person and your hair rather than how much they could milk you for in extras then this is the place for you...if not, well you'd be silly to settle for anything less.