98.4% would refer friends and family to us

5 stars Customer since 2010

Jean has made me feel sooo good about myself. She takes 10 years off my appearance in 15 min.! I have moved quite a distance, but will still make the drive.

Rita J.

5 stars Customer since 2010

On time.. Friendly and personalized service. Perfect treatment.

5 stars Verified customer

Jamie is awesome. It was only my second visit and she talked to me like she has known me forever. She fixed a little spot on my lip that required attention from my last visit a couple months ago. We agreed it “settled” differently than the rest of my mouth and she fixed it. I am very happy with her work and I appreciate her level of customer/client service. Well done!!

5 stars Customer since 2017

Alexis is AMAZING! She has SO much knowledge about what she is doing and super personable! I look forward to seeing her every month for my Microdermabrasions!

5 stars Customer since 2017

Ms. Alexis was extremely professional, tentative while I explained my areas of concern and exceptionally knowledgeable and made a great assessment of my skin type to determine the best treatment for me.

I felt comfortable in her care in a patient kind of way.

I will be working out my schedule in the coming weeks to schedule my Chemical Peel appointment with Alexis.

Thank you for providing a soothing environment.

Amanda

1 stars Verified customer

I have had several services done with Aurora and have to say I was extremely disapointed with my visit yesterday. Several weeks ago when I made the appointment I was told I could have the $350 half syringe of filler that my friend had. When I got there Kandice informed me this was not a special they had. We also discussed my previous Botox in July that literally lasted one month and she said they had other problems with people who had it in July but if I did not call at the two week mark there was nothing you guys could do for me. She then said that I would not even see results from a half syringe of a filler so I left without doing any services because I was so upset with they way things went. I have referred several clients to Aurora but no longer will.

Aurora Medical Spa replied:

I am genuinely sorry that you've had an unpleasant experience with us. I went over all of your appointment notes and sat down with Kandice so I could understand what happened. It looks like you were requesting to do a half syringe, Kandice discouraged that because she felt you would be disappointed with the results of that. The general rule of thumb is that you can do a full syringe for every decade of life and still look very natural. Kandice's fear was that you would feel as though you wasted your money by doing that volume. I also believe there was a misunderstanding about the Botox...we have never had a "problem" with any of our Botox. The Botox wears off more quickly for one of two reasons...a person simply needs more units or there are contributing factors such as stress in the person's life causing the Botox to be metabolized more quickly. I would be happy to discuss any of these issues with you by phone or in person, if you would like. Please feel free to call and ask for Stella, I am the Director here.

5 stars Verified customer

Professional, kind and warm. Recommend Jean!

5 stars Customer since 2014

Love working with Chelsey!

5 stars Verified customer

Kandice did a supper job of listening, helping me explore options and then administering. Loving the results!

5 stars Customer since 2009

Jean and Erin are the best! So professional and friendly. I always have a great experience.

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