Nelson, we always appreciate your service and the respect you show to each and every customer.
This customer service posture flows from top to bottom.
I was especially appreciative when your technician invited me out to see first hand an issue that might need to be addressed.
I could plainly see the issue and asked him to proceed in fixing the problem.
Showing the customer first hand strengthens the relationship.
I appreciated your pleasant greeting and the young man at the front desk was polite and friendly.
It is our pleasure to bring our service needs to Austins.