97.2% would refer friends and family to us

5 stars Customer since 2019

The best auto service company in the Lehigh Valley!

Austin's Auto Service replied:

Thank you so much for your glowing endorsement! ð??? We're thrilled to hear that you consider us the best auto service company in the Lehigh Valley. It's our passion to provide top-notch service to our community, and knowing we've made such a positive impact is incredibly rewarding. Your support means the world to us, and we're excited to continue serving you with the excellence you've come to expect. Thank you for choosing us and for making our day with your kind words!

5 stars Customer since 2017

Always get you into the schedule, when needed.

Austin's Auto Service replied:

Thank you for sharing your experience! We're glad to hear that our scheduling flexibility has met your needs. It's important to us that we're there for our customers whenever they need us. We appreciate your recognition and look forward to continuing to provide you with the timely service you've come to expect. Thank you for choosing us!

5 stars Customer since 2017

Trusted reliable service every visit!

Austin's Auto Service replied:

Thank you for taking the time to leave such a positive review! We're thrilled to hear that you find our service to be trusted and reliable with every visit. It's our top priority to maintain consistency in the quality of our work and to ensure our customers leave feeling satisfied and supported. We truly appreciate your continued trust and look forward to serving you in the future. Thank you for choosing us!

1 stars Verified customer

Everything went well.

Austin's Auto Service replied:

Thank you for sharing that everything went well with your experience! It seems there may have been a mix-up with the star rating, but your positive comment is greatly appreciated. If there's anything more we can assist with or any feedback you'd like to share to ensure your next visit is a 5-star experience, please don't hesitate to reach out. We're here to help and look forward to serving you again. Thank you for choosing us!

5 stars Customer since 2023

Very helpful, friendly, and informative.

Austin's Auto Service replied:

We're so glad to hear that you found our team helpful, friendly, and informative. Providing top-notch service and ensuring our customers feel welcome and well-informed is what we strive for every day. Your feedback is greatly appreciated, and we look forward to assisting you again in the future. Thank you for taking the time to leave us a 5-star review and thanks again for choosing us!

1 stars Verified customer

I requested tire rotation and they didn’t inform me that they will be a $41 labor charge!

Austin's Auto Service replied:

Thank you for bringing your concerns to our attention regarding the tire rotation service and the associated $41 labor charge. We aim for transparency and clear communication with our services and apologize if this was not fully achieved in your experience.

I would like to assure you that our tire rotation service is comprehensive and thorough, designed to ensure your vehicle's safety and optimal performance. Hereâ??s what our service entails:

Tire Inspection: We conduct a detailed inspection of each tire, assessing them for wear, damage, and other potential issues that could affect your vehicle's safety and efficiency.

Brake Inspection: As part of our commitment to your safety, we include a brake inspection to check for wear or damage to the brake pads, rotors, and other components, ensuring everything is in proper working order.

TPMS Relearning: After rotating your tires, we relearn the tire pressure monitoring system's positions to maintain accurate tire pressure readings, which is crucial for the safety and performance of your vehicle.

The $41 labor charge is applied to cover these extensive services, ensuring that your vehicle is maintained to the highest standards. We understand the importance of being informed about any service charges upfront and regret any misunderstanding or lack of clarity in this regard.

Your feedback is invaluable to us, and we are here to address any concerns you may have. Please feel free to reach out for further discussion or clarification on this matter. We are committed to ensuring your satisfaction and trust in our services.

Thank you for choosing us for your vehicle maintenance needs. We look forward to the opportunity to serve you better in the future.

5 stars Customer since 2017

As always !! GREAT,QUICK,HONEST,VERY KNOWLEDGEABLE. COMPLETELY SATISFIED.

Austin's Auto Service replied:

Thank you for your fantastic review! We're thrilled to hear that you consistently have great, quick, and honest experiences with our knowledgeable team. Your complete satisfaction is our top priority, and it's wonderful to know that we continue to meet and exceed your expectations. We truly appreciate your support and look forward to serving you again. Thanks for choosing us!

5 stars Customer since 2017

Austins Auto has been serving my cars for over 10 years. They are honest, affordable and get your back in a timely man ... Read More

Austin's Auto Service replied:

Thank you for your loyalty and for sharing your experience over the past 10 years! We're thrilled to have been your trusted choice for automotive service. Your recognition of our honesty, affordability, and timeliness means a great deal to us. We look forward to continuing to serve you and your cars for many more years to come. Your satisfaction is always our top priority. Thanks again for choosing Austin's Auto!

5 stars Customer since 2017

Excellent service, excellent price.

Austin's Auto Service replied:

Thank you for the wonderful review! We're thrilled to hear you were satisfied with our service and pricing. At Austin's Auto Service, we strive to deliver excellent work at a value that benefits our customers. We appreciate your feedback and look forward to serving you again in the future. Drive safely! ð???ð???

5 stars Customer since 2023

Great customer service! Fair pricing, job done quickly.

Austin's Auto Service replied:

Thank you for the positive review! We're delighted to hear that you were satisfied with our customer service, pricing, and efficiency. Our team works hard to provide a great experience for every customer, and it's rewarding to know we've achieved that with you. Looking forward to serving you again in the future!

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