As always, courteous, compassionate, efficient service, and friendly, engaged office staff. Tech and Dr did a GREAT job of handling and assessing the stray, under-socialized kitten I tasked them with examining and vaccinating. My only reason to not recommend this clinic and team to everyone is cost, which is prohibitive for many people I talk to / work with. But I do truly understand why costs are what they are, and that this team is WORTH EVERY PENNY for those who can mange it!!