My car went in for a new timing belt and spark plugs and was returned with a vibration when idling and an annoying rumbling engine noise that was not there before I brought the car in. I have taken the car back to the shop to see what was wrong but was offered no solid explanation or solution. It was suggested to me that I bring the car back again if the noise still persists. The noise and vibration still persist. I do not enjoy bring my car back again and again for a seemingly unidentifiable problem that was not there before the initial work was done.
This is the second time I have had a repair done and the second time I have had to return the car to the shop. My first experience was for a front and rear end alignment which they did quiet well but they failed to square the steering wheel so it was straight when the car drives forward so it was back again the shop.
Both of these problems with the car I have experienced right away upon pick up from repair so it leads me to believe that after the work is completed the car is not test driven.
The staff is very accommodating, friendly and courteous and I chose Eagle Automotive because of the rave reviews on Yelp and it's convenient location to my home. Unfortunately I have been disappointed so far.