Scheduling was easy. The staff has been keeping my 23 year old Volvo in excellent shape, and are continuing to do that. They identified some potential problems, consulted with me about preventive maintenance (I said "yes") and had the car back to me in two hours. They also explained to me why some other likely issues were actually in good shape and did not need to be dealt with, thus saving me from paying for unnecessary repairs. As always, the staff was courteous and cooperative.