I took my car to this shop about a year and a half ago after the engine broke down. The technicians recommended engine replacement which I agreed. Within a month the engine was replaced. I was very happy with the great customer service and quick turnaround. I got the car back in Jun 2021 if I remember right. But I noticed the receipt did not include the replacement engine serial number or the current millage which was the sale point to invest in a used engine. Right, if someone tells you: I got you an engine with X miles on it and this is the cost, you expect to see a receipt or a documenting the information. Why? many reasons, one is my right, I paid for it, and written proof if I decide to sell the vehicle in the future. But for some reason, they didn't have the information but were going to get it for me. Then the unexpected happened, a few months after the engine was repaired, the same issues with the cylinder valve that caused the original engine to fail, happened to the replacement engine. VERY VERY ODD. what are the chances of this happening, I truly don't know what to believe but I trusted the mechanic who worked on my car. So I thought the engine would have to be replaced again, but not sure if that actually happened or if they just repaired it. So once again I asked for the engine's documentation but like the last time, they gave me the runaround, told me repeatedly that they will look for it, and emailed it to me. Now after multiple emails and visits to the shop they have not yet provided me with the documentation about the engine. I know the engine is stamped somewhere in the engine block. Why not look for the number and provided it to me, the customer who is asking rightfully for the information?
Early this year looking for help I even went to Volvo to see if they could help me, but the Volvo dealership scam me to believe that a system check would provide me with the replacement serial number, which is false.
Volvo dealership charged me $191.00 to tell me the engine had no issues or leaks, something I knew from the get-go. So my end statement is, I hope they did not install a stolen on my vehicle or have higher mileage than I paid for because now I am determined to find out. I am a former Police Officer and a Retired Army Veteran, and I truly hope that's not the case. Many years ago I had to deal with a similar situation where a well-established auto shop was swapping customers' car parts in order to make more money, charging customers as they were getting new parts. So hopefully this is not the case.
I have spoken with multiple professional mechanics and auto shop owners about my situation. They all agree that it does not make any sense why any business would have a problem providing the documentation that for them is standard practice. I am not asking how much they paid for the engine, either, I only need two things the engine serial number and millage which was the sale point to get them to work on my vehicle.
My disappointment in their failure and what it seems at this point to be dishonest business practices.