134 Spring Street
Herndon, VA 20170

Mon - Fri: 8:00AM - 6:00PM

Sat: 9:00AM - 1:00PM

Sun: Closed

97.2% would refer friends and family to us

5 stars Customer since 2012

Great work, as usual. Gene and his VW techs keep my twelve year old Jetta running like a new car. Gene knows all when it comes to these cars, and always takes the time to talk me through any repair or offer great advice to save money and do what is best and sensible with the vehicle.

5 stars Customer since 2020

Exceptional service every time. Trustworthy and reliable.

1 stars Customer since 2021

I took my car to this shop about a year and a half ago after the engine broke down. The technicians recommended engine replacement which I agreed. Within a month the engine was replaced. I was very happy with the great customer service and quick turnaround. I got the car back in Jun 2021 if I remember right. But I noticed the receipt did not include the replacement engine serial number or the current millage which was the sale point to invest in a used engine. Right, if someone tells you: I got you an engine with X miles on it and this is the cost, you expect to see a receipt or a documenting the information. Why? many reasons, one is my right, I paid for it, and written proof if I decide to sell the vehicle in the future. But for some reason, they didn't have the information but were going to get it for me. Then the unexpected happened, a few months after the engine was repaired, the same issues with the cylinder valve that caused the original engine to fail, happened to the replacement engine. VERY VERY ODD. what are the chances of this happening, I truly don't know what to believe but I trusted the mechanic who worked on my car. So I thought the engine would have to be replaced again, but not sure if that actually happened or if they just repaired it. So once again I asked for the engine's documentation but like the last time, they gave me the runaround, told me repeatedly that they will look for it, and emailed it to me. Now after multiple emails and visits to the shop they have not yet provided me with the documentation about the engine. I know the engine is stamped somewhere in the engine block. Why not look for the number and provided it to me, the customer who is asking rightfully for the information?

Early this year looking for help I even went to Volvo to see if they could help me, but the Volvo dealership scam me to believe that a system check would provide me with the replacement serial number, which is false.

Volvo dealership charged me $191.00 to tell me the engine had no issues or leaks, something I knew from the get-go. So my end statement is, I hope they did not install a stolen on my vehicle or have higher mileage than I paid for because now I am determined to find out. I am a former Police Officer and a Retired Army Veteran, and I truly hope that's not the case. Many years ago I had to deal with a similar situation where a well-established auto shop was swapping customers' car parts in order to make more money, charging customers as they were getting new parts. So hopefully this is not the case.

I have spoken with multiple professional mechanics and auto shop owners about my situation. They all agree that it does not make any sense why any business would have a problem providing the documentation that for them is standard practice. I am not asking how much they paid for the engine, either, I only need two things the engine serial number and millage which was the sale point to get them to work on my vehicle.

My disappointment in their failure and what it seems at this point to be dishonest business practices.

.

Very Disappointed

Humberto Murati

5 stars Customer since 2001

As always, so trustworthy and do a great job.

5 stars Customer since 2003

Been a customer for 22 years and no plan to stop. Quality service at a reasonable price.

5 stars Customer since 1998

I always trust the team at Auto Scandia to be courteous, diligent, and professional with respect to servicing my vehicles. I am a long time customer and will remain so for a long time as they always treat me right!

5 stars Customer since 2016

As always, great job and great prices! Would recommend to anyone!

5 stars Customer since 2006

The team here is knowledgeable, trustworthy, and helpful. I bring all of my vehicles to them for service and repairs, foreign and domestic. I even trust their referrals for the types of auto service that they don't handle. My only complaint is that apparently the word has gotten out. Now, when I call, service appointments can be over a week out.

5 stars Customer since 2021

Excellent timely service!! Would recommend to all my friends.

5 stars Verified customer

I took my R wagon to the Volvo specialists for some much needed repairs and general maintenance. My vehicle always performs a little bit better than usual after a visit to AutoScandia, and after my recent trip there the ride and comfort of my treasured wagon have been totally renewed. The previous owner of this vehicle serviced the car at AutoScandia, and I will continue to service it here, for a 16 year old sport wagon the condition of the vehicle reflects on the quality of service it has been received as much as the person(s) behind the wheel.

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