I called and discussed what I felt was wrong with my car. Jerry was able to give me a ballpark estimate over the phone and explained what would need done and that it wasn't an emergency. After getting through the holidays and making time for the repairs, I called and made an appointment. They were able to get me in later that week. They sent a text message reminder and called the morning of the appointment to confirm as well. The shop gave me a loaner car to use for the day, fixed my car, and I was able to pick it up at the end of business. The repair cost was less the the estimate, always a pleasant surprise, and when closing out the invoice was advised of things to monitor and what may come up in the near future.
To summarize - timely, efficient, professional, and downright pleasant to work with.