I was desperate. One week before the end of a move which was to star my truck, the handle on the tailgate broke. I'm old, 67. And a woman. Lifting boxes over into the bed was a threat to bones, ligaments, sanity, and a pretty good paint job. After they talked me back from the brink, kind-hearted, competent staff gave me a work around and promised a fix. A week later, a painless hour in their shop, and Autoworks has done it again. Should I tell you that a metal part has now replaced the plastic? Or that in fine tuning the installation I can act like a real person-just shut that tailgate, no trick pushes on the upper left edge. Competent, humane, and dependable. I don't depend much, but Autoworks? Yeah! I recommend them to my family and friends. They are the best!