I have always had a lovely experience with my facials. However, the scheduling is terrible. They have changed 3 appointments with out asking me and just sent me a text. I find it extremely rude and inappropriate. This last example was I had a 10:45 appointment. Two days before my appointment I got a text confirming my 10am appointment. Then 1 day before my appointment I got a text confirming my 10:15am appointment. When I questioned the front desk they just apologize and say they will bring it to the office managers attention. It’s happened with my last 3 appointment. It doesn’t seem like they care or will be fixing it since it continues to happen. I am terrible at checking my texts from numbers I don’t know so my first appointment I had to sit in the waiting room for 45 minutes. Super annoying.