This wasn’t the best experience, sadly here at aveda. I am understanding that this is school and a learning experience. However, my appointment was at 2pm. My hair cut and color took a total of 4 hours, I did not leave aveda till 6pm. Timing wasnt officent, knowing that my stylist took a few smoking breaks. Before leaving going over my color and how I felt about the results we discussed how my color towards my roots (more natural hair pulled a more brass tone.) The recommendations made by both the student and teacher, was to purchase purple shampoo (that I could even buy at Walmart) if in facted the results don’t come out the way I had imagined then to return and have another toner added. I loved the end of my hair and the way it blended. But, my disappointment was in the teacher, this is a school to correct and help the students have successful clients? It was a lot of back and forth with the teachers, lack of consistency. If I had more time, I would probably most likely would have liked to correct my color then. However, being that I was already there for 4 hours I didn’t have it in my schedule to continue. Currently trying the purple shampoo and hope that it does work (at home). I’m unable to make another appointment until next, because I have an important wedding event to attend to this weekend. This now cost me not only money but most importantly my time. To follow this, when I went to check out I wasn’t able to add a tip. This was beyond frustrating, when told that you no longer have that policy; to go to the cvs across the street for cash back. I ended up leaving aveda around 6:45. I’m not sure why this policy changed? A hair cut and color service costing around 100-150$ should be allowed to leave a tip! If this is to save cost by the merchant?! Seems to be ridulous for such a prominent company!