While might try it again for another service, I would not return for color. There is just too much risk.
It took over four hours for foils, because part had to be redone with help from an instructor. The lobby is very polished but once you get onto the floor, it's like a hs hallway. The students who aren't working on a client are all on their phones and just chit chatting with each other. The shampoo station wasn't very clean, the chair I was directed to was wet - I wiped it down.
My stylist, who is weeks from graduating made errors on my color and part had to be redone. As we were approaching four and a half hours, she said she couldn't figure out why my hair wouldn't dry - "maybe it's just cold, not wet". I told her to just leave it as is because I needed to go. As soon as I walked out, I realized it wasn't dry because there was still a ton of product in the back of my head - I think that because only part of the foils were redone, she only shampooed the front of my head, but shampoo and conditioner still migrated past the line where she was shampooing.
While the first set of foils were being placed, I did speak up about the amount of hair being painted as well as the placement of the foils. She was confident she was doing it right.
Also, buyer beware on hidden charges.... After the initial consultation, the instructor came by to verify and then she told me my total would be $67 for a half head of foils and asked me to initial the appointment sheet. I hadn't checked the rate ahead of time, but saving money was my main reason for booking. The Aveda salon where I have been going is $90 for the same service - but with so many more perks and attention to detail. I was disappointed that there wasn't more of a savings to correlate with the risk and extended time needed to use a student (and that was when I was anticipating two hours).
At checkout, I asked the cashier for a breakdown of cost. She said the foils were $47 and then the botanical was $10 and the deep conditioning was $10. I told her noone offered or asked my permission for the extras. She said the instructor should have told me when she gave the total. There was no detail on the sheet I initialed.
I came home and washed all the extra junk out of my hair. My husband took one look at the new color and said, "Don't worry about trying to save money on this. Just get it fixed."
So... I am in search of a place to fix the $67 lesson.
If I go to the institute again, I think it will just be for a massage.