The young lady wasn’t ready to hit the floor! I come to you guys a lot! Water was cold to rug my feet, didn’t ask which two area I wanted her to massage, didn’t use warm towels each time, couldn’t wrap my head correctly, , I asked for the steamer, she said it was broken instead of going to get another one! I don’t think she used the product the right way! I was never relaxed with this student! Felt rushed! Didn’t enjoy the experience!