Student was pleasant and professional. However way to slow
Appt 1100 . I was having a color retouch, trim and then added gloss. When I noticed the time I was shocked. It was 12:40. I had a phone appointment with my mom’s doctor at 1 pm that could not be missed. I hadnt even had my color washed out yet. I told her and she talked with her instructor. Plan: Rinse and gloss then I could attend phone appt. return to finish. I appreciated the students willingness to adjust her time to serve me and do her best. They phone appt took longer then expected. Returned to chair at 1:45. I changed my mind due to time to just have her dry my hair and not trim. I was not done until 2:30. Then I had an issue at the check out. In your pamphlet it says $ 36 to $ 46 for retouch my bill was $74 minus $20 discount I had bring it to $54. I asked how it got to be $74? Was the price in pamphlet are where is starts. Wanted an receipt that said charges not just amount. Discovered that I was charged for haircut. Then she said that would be a credit of $2. After she left and talked to instructor came back and said so it will be a credit of $8. I was just needing to go so I stop inquiring as to how color retouch amount was reached. Check out person said its what they have put down. But I have to say this is the first time I have been extremely dissatisfied with Aveda experience. I will be asking before service is render the exact amount I will be charged. And as a side note it makes it hard to get gift certificates for people when I cant look at your prices and say ok if I want to give xxx so I want to get gift certificate of $x so the person wont have to pay for their service that was a gift. Also it would be good to tell people to plan on x amount of time for their appt. so they can plan other things in their day accordingly.