87.5% would refer friends and family to us

3 stars Customer since 2016

Student was pleasant and professional. However way to slow

Appt 1100 . I was having a color retouch, trim and then added gloss. When I noticed the time I was shocked. It was 12:40. I had a phone appointment with my mom’s doctor at 1 pm that could not be missed. I hadnt even had my color washed out yet. I told her and she talked with her instructor. Plan: Rinse and gloss then I could attend phone appt. return to finish. I appreciated the students willingness to adjust her time to serve me and do her best. They phone appt took longer then expected. Returned to chair at 1:45. I changed my mind due to time to just have her dry my hair and not trim. I was not done until 2:30. Then I had an issue at the check out. In your pamphlet it says $ 36 to $ 46 for retouch my bill was $74 minus $20 discount I had bring it to $54. I asked how it got to be $74? Was the price in pamphlet are where is starts. Wanted an receipt that said charges not just amount. Discovered that I was charged for haircut. Then she said that would be a credit of $2. After she left and talked to instructor came back and said so it will be a credit of $8. I was just needing to go so I stop inquiring as to how color retouch amount was reached. Check out person said its what they have put down. But I have to say this is the first time I have been extremely dissatisfied with Aveda experience. I will be asking before service is render the exact amount I will be charged. And as a side note it makes it hard to get gift certificates for people when I cant look at your prices and say ok if I want to give xxx so I want to get gift certificate of $x so the person wont have to pay for their service that was a gift. Also it would be good to tell people to plan on x amount of time for their appt. so they can plan other things in their day accordingly.

4 stars Customer since 2021

When I arrived and checked in for my 60-minute massage, I had to wait about 15 minutes which was fine. When I actually got into the massage room after using the bathroom I noticed her tablet said 42 minutes and she set it up next to the massage table. She did a great job with the massage and then when the timer went off she shut it off and maybe finished up about 3 or 4 more minutes. I thought the actual massage would be 60 minutes? I thought this a bit odd

5 stars Customer since 2019

From the minute we were greeted when we walked to checkout, everything was fabulous! My 14 year old daughter absolutely loved Josie, who did her hair, and I have to say she did a phenomenal job! My daughter looked just beautiful. Thank you so very much Josie for making her feel so special!

5 stars Customer since 2021

I was very satisfied with my massage. Ludi is a very proffered and she performed a fantastic massage on my body.

5 stars Customer since 2021

Excellent Servic

5 stars Customer since 2016

Amazing service. Can't wait to go back in two weeks.

5 stars Customer since 2021

Overall great attention to detail:)

5 stars Customer since 2021

Brittany T. Was amazing !

3 stars Verified customer

I've been to this institute before and thus time was a little lacking. My greeting upon entering was standard. When my stylist (Crystal) came for me, she was very quiet. Good thing I was standing close by. Her evaluation was very scripted and she didn't really look at my hair. She was meticulous throughout the entire cut and did a good job. Overall, I'm happy with the cut, she just needs to put a little personality into it.

5 stars Customer since 2021

Very good experience with instructor and students