I received a special on an email and since I was going with my daughter to get her a hair cut, I decided to take in the special of a free Shampoo wash and dry which I told the receptionist making the appointment. When we go there at 4:30 our appointment was at 4:45, we sat there waiting for about 40 minutes, I asked what was going on and the front desk told us we should be next. Then my daughter was called, a few minutes later I was called by the same person that took my daughter and said she would be doing my hair since they had to move my daughter to another person because she could not do the haircut, when it was time to pay my daughter was charged and so was I. I explained to the person in the front desk that I had made the appointment specifying the intention to use the coupon to where the lady proceeded to tell me that I did not tell them that when I got there, I told them that I did say it when I made the appointment and did not think that I had to repeat it, either way there was a big commotion to who was doing our hair because they did not know who was doing our hair when we arrived that it did not occur to me. To make a long story short they charged me because they said they could not do anything but give me a discount on both services. Either way I ended up paying, which makes me feel that I was caught in a bait and switch situation which is illegal.