When I pointed out to my last stylist that she was not doing the simple style correctly, she literally told me to find someone else to style my hair. Her instructor was standing right next to me at the time and did comment on her lack of customer service or apologize for her behavior.
This was my third bad experience with the salon in the last three months. This frequency of bad experience is surprising since I had been a faithful customer for over two years without issue. So if I had one more bad experience, the next time I went to Aveda, would be my last.
I changed my hair dresser to Samone White who had done my hair before but not particularly well. This time she did an amazing job. She remembered me, and incorporated the tips I gave her from our last session but added a few tricks of her own and finished my hair faster than any other student has done in the past.
My hair looked as good as the very fist time an EXPERIENCED Aveda professional had done my hair 5 years ago. Back then it was that first hair dresser’s skill that made me a devoted and exclusively Aveda Custumer.
Simone White had done such a good job that people were complimenting my hair for weeks. It really helped me remember why I became a customer in the first place and why I stick with the brand:)
Though I would refer friends to Simone white and refer friends to any Aveda student who graduated before August 2017. I would not refer people to the current institute. The change in teaching style has degraded the results customers receive even for people with less curly hair.