the issue was resolved, however, should not have gone that far.
I booked a style with curls. I arrived and was told because they were going to use a hot iron, I needed to pay $50-60! I was shocked to hear this. As I have been coming here for almost 2 years and have never been charged for style that much money or explained that if using a hot iron the price is much higher. The most I have paid is $30 for an updo. This was very upsetting, and I was about to walk out. A lead teacher came over and said she would let me go ahead and pay the $18 this time. She was very nice and understanding. I know her from seeing her at salon. She's so positive and upbeat with the students and clients.
The style was beautifully done and with such care and attention. Thank you Tao!
The manicure - was less than ok and not worth spending the time or money.
The GOOD - the young lady was wonderful. very welcoming, joyful and excited to do my nails. the salts and scrubs on hands were very nice. Very nice to receive the small samples of items used for manicure.
The CONS -I was disappointed that the service does not include cutting of cuticles. I understand this is the law and about infection. But still, this is what makes your nails feel clean and manicured. the hand massage could have been better. it was too light, I really didn't feel the benefit. the nail polish used, smeared once I left. it was a little runny too.