83.8% would refer friends and family to us

2 stars Verified customer

The chair was very uncomfortable, I didn't like the massage and that was for a few minutes.

3 stars Verified customer

Waited for 35 minutes before being seen. Had an appointment but someone who had a walk in was seen before me. Not much supervision by instructors and no final check.

1 stars Verified customer

Extremely disappointed at the unprofessionalism of staff. I have always had good experiences, but last Saturday, I traveled down from MD to DC for an appointment to be told the student had not shown up and my appointment was canceled. Same for the 2 people in front of me. Shameful that there was no accountability or apology. The gentleman behind the counter was rude and unapologetic to many of us.

1 stars Customer since 2015

I went for highlights, and I left with this weird pink/grey color. I'm so disappointed. All of the educators claimed that my hair turned lavender from the toner which happens. I've been getting highlights for 15 years, 3 of which I've been going to the Aveda Institute. I've never had this problem before. One of the educators offered to have me return for a new toner next week , but I was required to pay the full price even though my hair is nothing like I wanted.

5 stars Customer since 2014

The student listened to what I needed, and the final results were exactly what I wanted!

5 stars Customer since 2018

My student stylist took time to understand my requirements and was responsive to anything I said. I had a great experience overall!

5 stars Customer since 2017

My service was smooth and relaxing on my visit. And my shampoo but me to sleep. So yes!!! I enjoyed my visit very much.

2 stars Verified customer

Despite being very clear when I made my appointment about wanting a color, I was told when I sat down in the chair (half an hour after my appointment time) that it was too late in the evening to start a color. Yes, I was offered a discount if I wanted to come back the next day, but I am busy at work and didn't want to take off the time AGAIN. I got a trim instead, which was fine, and the student was very pleasant. However, what I needed was a touch-up and, despite taking three and a half hours out of my day, I didn't get one.

3 stars Verified customer

My Aveda service itself was just fine--no complaints here in terms of quality of cut, and the student was very courteous and attentive. I was, however, one of the lucky few whose appointment was actually kept on Saturday morning. There was a long line when I arrived, and over half of the people in front of me were turned away due to a low student show-up rate. This is the second time this has happened on a Saturday morning, and while I have been very lucky two times in a row, I don't think I'll be returning on a Saturday again--appointments made should be kept, especially if I took the effort to call in advance and travel all the way to the Institute. My advice? Book a service for Monday-Thursday, as the front desk informed me that they have much more flexibility to move appointments around during those days in case of a no-show student.

2 stars Customer since 2009

Let me start by saying that I received an excellent service from the graduating student but its effects were ruined by the treatment I got at the front desk, hence the poor rating. Evita, who gave me the facial gets 9/10. Here's the story: In 2016 Aveda awarded me a complimentary service. I picked a 60 min facial. I was told i could utilize it whenever, since it would never expire. In June 2018 (2 yrs later) I walked in to avail this service. The staff was surprised that I took so long (fine) but the complimentary service was still showing up on my account. However, the staff told me that since management has changed, I'll get a call from a manager in a day to confirm if they can authorize the service (Surprising, since the service was still showing up and it was not to expire). I didn't get a call from any manager for a week. So I walked in again. Explained my request and the person at the desk booked the service promised 2 yrs ago. Yesterday after receiving my service, when I went to check out, the person at the counter started accusing me of not following the 24-hour complain policy and getting rude with me for availing what the COMPANY HAD PROMISED. She said she wouldn't charge me but that I need to follow complain policy next time. What she would not understand is that I indeed followed the policy in complaining about a bad service that I received in 2016, withing 24-hours that day...just like I am doing today. The service offered as a courtesy had no expiration. She didn't understand that I was not complaining about a bad service from 2 yrs ago - that would be stupid! But the lady was consistently rude and argumentative and made it feel like she was doing me a favor by not charging me while I was tying to con the company. It was very insulting for me. I'd appreciate if Aveda invests some more time in training staff to listen to a customer and ask questions instead of humiliating the customer. In 2012 a senior staff member yelled at me for expressing exasperation at spending 6 hours in the chair for a cut and highlights. This is why I go there once in 2 years!! Takes a while to get over previous insults.