Let me start by saying that I was a regular patron at the Aveda Institute when it was located in DC. I had great experiences and never had a truly bad haircut until my first visit to the new Arlington location. I came in with my example picture for the stylist of a haircut that I've had many times in the past. At the end of my haircut my hair looked nothing like the picture I had brought in. And the instructor, instead of stepping in to help the student get closer to the picture told me "No haircut looks exactly like the picture". This looked nothing like what I asked for. I asked for lots of layers and I ended up with what looked like a blunt cut with a face framing chunk. The instructor also told me "That each haircut is a learning experience for the student". At which point I started crying because I felt like I was being told that this haircut was my fault. I had to ask the instructor to please fix the cut, add more layers, and try to blend the chunk in with the rest of the cut. Which she should have stepped and done to offer the student a "learning experience" after I first expressed that I wasn't pleased with the results. I feel like this location doesn't offer as much supervision and instructor-student interaction as the DC location did. This haircut wouldn't have happened at the DC location because the instructors were always circulating, checking in with the students, asking them questions, and demonstrating techniques before and after the student started cutting. I will probably be back because as an educator myself I believe in what the Aveda Institute is doing, but it will definitely be a while.