92.6% would refer friends and family to us

5 stars Customer since 2022

Always friendly and exceptional service

5 stars Customer since 2023

My esthetician was fantastic! She was very pleasant, thorough and provided me with a memorable experience. As she worked, she explained all she was doing and the advantages the products would have on my skin. I am recommending her to all my friends.

5 stars Customer since 2021

She was very professional and did a great job. I appreciated the technicians attention to detail

5 stars Customer since 2016

The music was more enjoyable than usual. I didn’t have to ask the student to repeat herself.

The student was a good listener. I liked my color and cut.

Overall good experience

3 stars Customer since 2014

Everyone seemed preoccupied. The work was great

1 stars Customer since 2020

The student was very timid and had zero confidence so I didn’t feel very good about the service from the beginning. I sat in the chair waiting for an hour. She didn’t begin doing anything for an hour! She asked me questions she didn’t understand herself.

There was also a student next to us that was doing a highlights and was leaving the ends of the hightlighted hair hanging out of the foils. Never once did an educator come by to make sure things were going right. Not once.

I’ve been to Aveda Institute before but this was by far my worst experience. It didn’t seem like the student was doing her first ever service and didn’t know how to do it. Having an educator come by and check in would have helped a lot.

5 stars Verified customer

So friendly and wanted to do her best.

4 stars Customer since 2023

The student was very sweet and conscientious about doing a good job, which she did. The only reason I didn’t give a 5 star rating is because of how long I , and the student, had to wait for an instructor to help her answer a question about doing the cut and to check her work. Too few instructors to students. That may have been because it was a Saturday but still a problem and not fair to the students or the customers.

2 stars Customer since 2018

The haircut and student were wonderful. But I sat in a chair for an hour while the student waited for an instructor. There were screaming and yelling from the graduations. It felt like the graduations were taking precedent over the guests. Even my student asked if she could go hug someone in the middle of my haircut. A thousand people were running everywhere, and just overall chaos. It was not relaxing at all. I felt like I wasn’t being seen to until the last possible second. I love Aveda, but this experience disappointed me because I’ve never had problems here.

4 stars Verified customer

I am very happy with how my hair turned out, and everyone was so nice!