I’m disappointed by this AVEDA experience. I just moved to NYC from Michigan and used to go to AVEDA in Michigan all the time. However this NYC experience is much worse than any Michigan aveda experience I had.
To start, customer service is not their priority. I was left waiting upstairs for 15 minutes before anyone spoke to me to let me know that the instructor is busy but will call my name when ready.
Also, the student who was cutting my hair took an extremely long time to do anything. He would tie my hair up and cut strand by strand. It took so long that I requested to not have layers added (what I came in for). He tried to blow dry my hair the same way and I requested that he do the whole thing all at once. He was able to do this but still took a long time. The whole haircut took over 90 minutes - for a simple, straight cut, 2 inch trim.