My visit yesterday with Ash as FABULOUS!!! It was a big step for me ... on many levels. Besides a haircut (which has has done several times, always perfectly), I had my colored for the first time in 12 years! It was a rather traumatic decision for me; I'm almost 80 years old; and even at institute prices, the cost was a significant one in my meager busget. I am so thrilled witht the results, of course ... beyond thrilled! But the kind, inormative "setting up for the color and making decisions about how to go about it" session with Ash and her instructor was kind, educational and supportive. THANKS!