97.4% would refer friends and family to us

5 stars Verified customer

Great experience! My stylist listened to what I wanted, gave her perspective, and was really enjoyable to spend time with. Very happy with the price and service!

5 stars Customer since 2022

I have had C twice now and I love her enthusiasm for the service she provides. She did. A beautiful job with the foiling and haircut to intergrate my Grey roots as they grow out. The outcome received many compliments.

5 stars Customer since 2022

I have had Campbell twice now and I love her enthusiasm for the service she provides. My last foil for my Grey hair integration looks beautiful.

4 stars Verified customer

This round was good, I liked the student I got assigned, she knew what I was looking for and had good skill sets. So I got lucky in a sense.

I have had a few not so great turn and disappointments, and usually need to come back to get it right, but they are usually courteous and try to accommodate.

Instructors are usually nice, even if you were demanding- the students seem to learn from each other and not competitive or so the student said. That’s refreshing to hear in the line of work that’s usually competitive and can get cut throat.

I have been in a creative field myself for a long time so a bit jaded and it does wear you out -so I do appreciate that approach-

Still, it’s important to figure out what you want, ideally in pics- and over explain what you want to get it right.

Just like anything, each student seem to have different approach or skill set- so I think it’s inevitably hit or miss- especially if you are very specific or knit picking like myself.

However, you do learn as well about how to cut or curl etc and it’s obviously much less costly than regular salon- where I have shelled out hundreds and still don’t get what I want- so it is a great alternative until you find THE stylist you love and in sync with. I had a great one for years, but she quit and became a mama full time- so it’s been a struggle for some time lol- all n all, people are nice, got good standards and if you do your homework/ don’t mind speaking up, and prepare for some disappointments and redos- it’s still a great alternative to pricy salon with stylists with too big of egos.

They are learning still so more open to things too.

That’s my take so far.. :)

5 stars Verified customer

Relaxing, congenial, client-centered service.

5 stars Customer since 2022

Perfection!

4 stars Verified customer

My stylist was nice and did a good job but wasn’t very professional in her communication with me. Please teach students good client communication, it’s so important!

5 stars Customer since 2021

I’ve been coming to the Institute for over 13 years & have been totally satisied with all the service s. Very attentive & much oversight from the instructors. Aveda products only elevate the experience.

5 stars Customer since 2021

Chase did another amazing job on my hair. Love her and always enjoy going to the Capital Hill location.

4 stars Customer since 2022

Good service! My only recommendation would be to be more timely

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