97.4% would refer friends and family to us

5 stars Customer since 2021

I’ve been coming to the Institute for over 13 years & have been totally satisied with all the service s. Very attentive & much oversight from the instructors. Aveda products only elevate the experience.

5 stars Customer since 2021

Chase did another amazing job on my hair. Love her and always enjoy going to the Capital Hill location.

4 stars Customer since 2022

Good service! My only recommendation would be to be more timely

3 stars Verified customer

Facial was good and evened out my skin, but it is a school so not relaxing since you can hear other students coming in and out of the room. Asked student if referred product is appropriate for pregnant women and they said ‘yes’, but got home and found that purchased product has salicylic acid so now have to return.

5 stars Verified customer

Great experience! Great cut and everyone was great to work with.

5 stars Verified customer

Great Single Processing Color. Very happy with the results.

2 stars Verified customer

It normally goes really well. My student was nice and offered all the things, but just didn't do a very good job. I still have visible roots after a foil and the pieces she did do are all different colors, like she didn't pull the dye through to the ends. She took really large chunks so it is very, very blond rather than looks highlighted. I have had my hair done many times and this is only the second time it's been this bad. This isn't a dig at Aveda; I know what I am getting into when I go there. I started to give feedback to her and just didn't have the heart.

3 stars Verified customer

They were still conducting training during construction, the student I had I understand that she’s a student but I am an adult And I need to be massaged like one. Also, I had some concerns about the sanitation of the facility. When the students started off by touching your feet first After moving onto the next section like your face I didn’t hear anyone wash their hands. There should be sinks somewhere to make clients feel more comfortable in these times. All the stuff that was put on my face was just a lot was greasy and still had some left on my arms from whatever they put on it. I left feeling like I should take a shower immediately.

5 stars Customer since 2022

My haircut looked great and the staff was friendly and helpful. It is a great atmosphere and you can't beat the price!

3 stars Verified customer

Please encourage your students to use the stylist chair to guide the clients head when they are coloring. Having the arms over my head as they applied product to the front of my head, but didn't turn the chair so I would face them was awkward and not ideal for long term strain on their body. Teach them to use the chair to their advantage. It's 360 for a reason. :) Ask the client to move their head as the application progresses. It's ok to "guide us." Please Please Please! When processing, make sure your client doesn't have any bleach on their neck, ears, behind the ears. Please don't leave us to sit like that. The bleach is itchy when it begins to dry. Bonus tip! Please use a wet towel to wipe v a dry towel. Spritz the towel and then apply to the skin. Less rubbing. Lastly....when shampooing at the bowl, again, "guide us! Don't be afraid to lift our heads, turn it, or ask us to lift as they're rinsing. I walked out with lingering bleach on my neckline, behind my ear lobes that had dried & OMG!!!! did it itch!!! Please make sure it's all removed. I will be back! I do love the school.

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