I've been coming to Aveda Institute for services for a couple years now. I love the hair color products and I don't mind having students practice. I cannot say anything bad about the students. They are wonderful and seem like they are always excited and eager to learn. My bad review goes to the educators. Who, on a few occasions, messed up the hair color formulas for students and made my hair color turn out completely different than what I wanted. And then argued with me trying to convince me that the color is exactly what I wanted. My last experience was horrible. My hair got damaged, turned out red, which I asked multiple times to not do, and I was demanded to pay, even though I told them that all I wanted to do was to chop off my dull, poor-looking hair. The educator could have apologized for making a mistake and the manager could have offered hair treatments for free to fix this problem. But instead, they demanded full payment and banned me from the institute for not wanting to pay for services that damaged my hair. It is just unacceptable.