The massage itself was disappointing because the therapist had uneven techniques, spending too much time on one part all while having to rush through the area that we previously discussed was a problem area for me. That wasn't my deal-breaker though because I could have easily tried another therapist next time. Here's why there won't be a next time: Their prices are comparable to other spas/massage places, but I didn't feel that the standards were comparable, mostly because of how the place is set up. The "waiting room" is literally a hallway of an office suite-- florescent lights, bustle from patrons of neighboring establishments, smell of warm printer paper and coffee-- not relaxing at all. You meet with the therapist in said hallway and walk right through a nearby door into the massage room (this is also where I paid once it was over... all while another therapist quickly tried to set up for her own client... also not relaxing). It took me too long into my massage to adjust to a calmer state and it most definitely was because I was not able to relax in a quiet, comfortable waiting room beforehand. I guess I can understand the business model side of it: simple and small, with minimal frills (they do have a pitcher of water and piece of chocolate sitting on a table and offer a complimentary whiff of an essential oil of your choice), but I believe that should bring down the cost of what the client is paying. I am used to the full massage experience and am happy to pay for it. Although I paid for it here, I didn't get it by any means.